Every engineering team has felt it. A user files a bug report. A developer opens a ticket, spends an hour trying to reproduce it, can't — and marks it "can't reproduce."
The bug sits unresolved. The user keeps hitting it. Trust erodes.
#Why reproduction is broken
The problem isn't laziness. It's information loss. By the time a bug report reaches a developer, the exact conditions that triggered it are gone:
- Which browser? Which OS version?
- What were they doing 3 clicks before?
- Did any API calls fail silently?
- What was in the console?
A study found that 70% of reported bugs are either marked "can't reproduce" or closed as duplicates — not because they don't exist, but because developers lack the context to find them.
#What session replay changes
Session replay captures the full context of a bug automatically — before the developer even knows there's a problem:
User triggers a bug on your site
The PlayLog extension captures the session replay, console logs, network requests, and page state at the moment of failure.
User submits a bug report
They click "Report Bug" in the extension. The full session is attached automatically — no screenshots, no guessing.
Developer opens the report
They see the exact user journey, the console error, the failing network request, and an AI summary — everything needed to reproduce in seconds.
#The result
Bugs that used to take hours to reproduce now take seconds. Developers spend time fixing, not guessing.